MTN Ghana has held a media and stakeholder engagement session in the Central Region to strengthen relationships with key partners and discuss the company’s strategic direction towards a more digitally transformed future.
The engagement, held on Thursday, October 30, 2025, at the Elmina Beach Resort, brought together journalists, officials from the Environmental Protection Agency (EPA), and other key stakeholders alongside MTN executives. The forum served as a platform to review MTN’s services, achievements, and challenges while mapping out the company’s vision for the next phase of Ghana’s digital evolution.
The discussions highlighted MTN Ghana’s pivotal role in driving nationwide digital connectivity, supporting innovation, and enhancing communication services across sectors.
In an interview with the media, Mr. Reuben Opata, Chief Technology Officer (CTO) of MTN Ghana, elaborated on the company’s strategic pillars, emphasizing MTN’s steadfast commitment to building the largest and most valuable platforms, driving industry-leading connectivity operations, creating shared value, and accelerating portfolio transformation.
Chief Technology Officer, Mr. Reuben Opata
“As a business, this is our guiding principle,” Mr. Opata explained. “We have a clear strategy that is propelling us into the digital future, and we remain committed to delivering on our promise to connect people, communities, and businesses in meaningful ways.”
The Central Regional Media and Stakeholder Forum also provided updates on the evolution of MTN Mobile Money (MoMo) and the MyMTN App, showcasing their impact on financial inclusion, digital payments, and customer convenience. Officials discussed key milestones, operational challenges, and ongoing efforts to combat MoMo fraud, which remains one of the company’s top priorities in protecting its customers and maintaining trust.
MTN representatives further outlined the company’s sustained efforts to enhance service delivery, network reliability, and coverage expansion to ensure seamless communication experiences for all customers.
Addressing participants, Mr. Magnus Cofie, General Manager for Network Operations, shed light on the physical and infrastructure challenges that affect MTN’s network stability. He noted that frequent fibre optic cable cuts—often resulting from road construction, water-pipe installations, and other civil works—remain one of the major causes of network interruptions.
Mr. Magnus Cofie, General Manager for Network Operations
“These incidents have a direct impact on network reliability and the user experience,” Mr. Cofie stated. “We are, however, working on relocating sections of our fibre infrastructure to more secure areas to mitigate recurring outages. MTN is also seeking stronger collaboration with government agencies and contractors to reduce fibre damage during public works.”
The forum also highlighted MTN Ghana’s strong commitment to its corporate social responsibility (CSR) initiatives, emphasizing continued support for key sectors of the Ghanaian economy, including education, health, and community development. Through these initiatives, MTN Ghana aims to foster sustainable growth and improve the quality of life for people across the country.
Participants at the engagement commended MTN Ghana for its transparency, openness, and proactive stakeholder relations, expressing optimism that the discussions would generate valuable insights to support the company’s digital transformation agenda. Many stakeholders noted that such forums are vital for promoting collaboration, accountability, and shared innovation in building a fully connected and digitally empowered Ghana.
The MTN Media and Stakeholder Forum is an annual initiative designed to foster open dialogue between the company and its key stakeholders. It provides a platform for MTN to share updates on performance, strategic initiatives, and future opportunities while collecting feedback to improve operations and customer satisfaction.
This year’s forum at Elmina Beach Resort reaffirmed MTN Ghana’s commitment to inclusive decision-making and its proactive approach to engaging stakeholders in shaping the company’s strategic direction. The discussions reflected a shared vision of leveraging digital technology to drive socio-economic progress, bridge connectivity gaps, and create lasting value for customers, businesses, and communities across the nation.
