As part of its ongoing efforts to strengthen customer relations and enhance service delivery, MTN Ghana has organised a comprehensive community engagement forum at Nyankumasi Ahenkuro in the Assin South District of the Central Region.
The forum, held under the umbrella of MTN’s Sustainability Week activities, provided a platform for direct interaction with customers. It aimed to gather feedback, address concerns, and provide vital education on key service-related matters — with a special focus on the rising threat of Mobile Money (MoMo) fraud.
The engagement attracted hundreds of participants, including seamstresses, teachers, traders, youth groups, market women, and traditional leaders. Attendees openly shared their challenges, discussed service gaps, and offered constructive suggestions to help MTN further improve its customer experience.
Speaking at the event, Mr. Kennedy Ofosuhene, Southwest Corporate Services Advisor for MTN Ghana, reiterated the company’s commitment to maintaining strong relationships with the communities it serves. He emphasized that MTN’s customer engagement strategy places the needs and voices of subscribers at the center of its service improvement efforts.
Mr. Ofosuhene also used the occasion to deliver a stern caution against MoMo-related fraud. He reminded customers that MTN does not call subscribers to request their MoMo PINs, nor does it send links that require the entry of personal or security details. He urged the public to remain vigilant, protect their PINs, and report suspicious activities immediately.
Participants described the event as timely, insightful, and empowering. Many commended MTN for prioritizing customer education and for reaching out to communities at the grassroots level. Others appealed for enhanced network quality, improved MoMo accessibility, and the expansion of service centers to reduce transaction delays.
The engagement ended with an open forum session, where MTN officials addressed questions, assured customers of ongoing improvements, and reaffirmed the company’s dedication to providing reliable, secure, and customer-friendly services.
Credit: Shadrach Owusu Asante
