Leading telecommunications giant, MTN Ghana, has reaffirmed its commitment to safeguarding customers against Mobile Money (MoMo) fraud, assuring the public that comprehensive measures have been implemented to address the menace head-on.
With the increasing cases of cybercrime across the digital landscape, MoMo-related fraud remains a key concern for customers. In response, MTN Ghana’s leadership has intensified its anti-fraud initiatives to protect users from financial losses and restore trust in its services.
Speaking at a Media and Stakeholders Forum in Elmina on Thursday, Mr. Reuben Opata, Chief Technology Officer (CTO) of MTN Ghana, emphasized that the company has taken significant steps to combat MoMo fraud following feedback from affected customers.
He explained that while MTN continues to invest heavily in technology and public education, customers also have a vital role to play by staying alert and following safety directives. “We have rolled out several sensitization programs, including the ‘Shine Your Eye’ campaign, to raise awareness and help customers identify and avoid fraudsters,” Mr. Opata noted.
He further highlighted MTN’s commitment to improving service quality and expanding network connectivity nationwide. According to him, MTN plans to extend its coverage even further in 2026, particularly to underserved and remote communities within the Central Region.
The Media and Stakeholders Forum is an annual engagement that brings together journalists, digital influencers, and key partners to deliberate on MTN’s performance, challenges, and strategic direction. The event reinforces transparency and collaboration, promoting open dialogue between MTN and its stakeholders on issues of customer experience, digital infrastructure, and corporate responsibility.
